Order and Return Policy Page

Policy on Orders

Customer Service is always a priority for us at Chopboku. We ensure our customers are happy and always strife to bring convenience all the time. We operate two delivery mode:

Standard Delivery: This delivery mode is 24 hours upon confirmed order, and may be free depending on the quantity of items purchased.

Same day or Preferred Delivery: This mode comes with a cost which will be discussed based on your order, time and location upon confirmation.

Our official delivery time is between 12am to 6pm, Mondays- Fridays and 10am to 5pm on Saturdays and Public Holidays. Orders before 6am will be delivered same day while orders after this time will be delivered as next day priority.

You can call or send WhatsApp message on 08178349460 to have a special arrangement with us. Send us an email on support@chopboku.com regarding this.

Free delivery for items that are not heavy and above certain amount (subject to discussion upon order is confirmed) and customer will be informed where service charge applies.

Delivery Rules

• Please attend to our delivery personnel or dispatch as quickly as possible so that they can deliver to other customers in a timely manner. Ensure that someone is available to receive ordered items upon arrival. Delivery waiting time is 10 minutes’ maximum upon arrival of the personnel or dispatch.
• In the event that you are unavailable to receive your order, please inform us through phone call on 08178349460 five hours before the scheduled delivery time so we can reschedule your delivery at no cost. If you are unreachable at the agreed delivery time, your order may be rescheduled at a cost. Please note that we accept no liability for perishable or other items that are damaged due to the wait time or unplanned order rescheduling.
• We advise you inspect all items delivered and sign on our delivery note. Please channel all complaints as it relates to your order especially on perishable items at this stage and give us a call because our personnel are not permitted to return any item without our consent. Then you can send us an email at complaint@chopboku.com for us to officially acknowledge your complaints.
• Where we deliver an incorrect or damaged item (damage that has been caused by us), we will be happy to replace the item at no additional cost to you. For us to replace such items, customer must have lodged the complaint on the delivery card at the point of delivery and via email. Once delivery is taken by customer, Chopboku will not take ownership and will not be able to treat any complaint thereafter. Chopboku or its Officials will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discoloration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by Chopboku as a return.
• At Chopboku, our personnel and dispatch Staff means so much to us without them we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not also tolerate any written, verbal or physical abuse on them from anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing or refund accordingly.

Return Policy

We value our customers and as a business we drive 100% customer satisfaction. However, if you find any item unsatisfactory, please contact us but bearing in mind that we do not store our items or own all merchandise published on the website and may not be able to process return that has been acknowledged on the delivery card. However, in cases where it is extremely obvious and for customer service sake, Chopboku will review complaints after receiving evidences and provide peaceful resolution for continued patronage depending on the nature of complaint.

Where an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be forwarded to your bank account after deducting applicable bank charges. You will be contacted in any of this case for mutual agreement.